MP4, AVC, 384 kbps, 1920x1080 | English, AAC, 160 kbps, 2 Ch | 5h 50m | 1.36 GB

Genre: eLearning | Language: English

This course covers the ITIL® 4 Foundation exam (brand new in February 2019) which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL® 4 Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in ITIL, including how operations move between each activity and process to create value in the service value system, and their overall contribution to the service management best practices.

The Information Technology Infrastructure Library (ITIL) framework has become the standard in IT Service Management across the globe. ITIL helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.

What You Will Learn

Passing the ITIL® 4 Foundation exam

Getting ITIL® 4 Foundation certified

Describing the ITIL framework

Understanding real-world examples

Applying ITIL® 4 to your organization

Discuss ITIL® 4 concepts with confidence