Managing Employee Performance Problems | 1.08 GB

Duration: 1h 53m | Video: AVC (.mp4) 960x540 29.970 fps | Audio: AAC 48KHz 2ch

Genre: eLearning | Nov 26, 2013 | Appropriate for all | Language: English

Managing teams is more than just hiring and motivating hard workers. Even the best managers will encounter challenging employees who, due to poor performance or personality conflicts, are dragging down the morale and productivity of their whole team. As a manager, it's your job to stop the damage. Todd Dewett shares a repeatable four-step model for getting difficult employees back on track. The course addresses over 15 common difficulties managers experience with employees, including workplace-tested scripts to get each employee back on track. Whether it's a slacker, procrastinator, a gossip, or a bully, this course will help you turn poor performers into valuable team members once again.

Topics include:

* Determining the appropriate intervention

* Defusing charged conversations

* Refocusing slackers

* Getting employees to show up on time

* Redirecting habitual complainers

* Engaging employees that always resist change

* Standing up to bullies

* Encouraging employees that can't handle feedback

* Helping people with personal problems

* Dealing with gossips

* Knowing when to say goodbye to an employee