The Great Courses - Effective Communication Skills

24xDVDRip | English | WMV | 640 x 480 | WMV3 ~1187 kbps | 29.970 fps

WMA | 128 kbps | 44.1 KHz | 2 channels | 24 lectures of 30 minutes | 7.09 GB

Genre: eLearning / Education lectures: Psychology, Sociology

Talk is something you do every day. And your life is literally shaped by it. Many of the decisions you make are decided by talking. You may be in a restaurant asking a waiter for an unusual substitution, urging a service manager to get your car finished sooner rather than later, or trying to sway your significant other toward a particular film or show. Or you might be trying to build more cooperative relationships at the office.

No matter why you engage in face-to-face talk, though, there's no way to insulate yourself from the dangers of miscommunication. Your ability to use the art of talk to effectively convey who you are and to build solid relationships not only influences the success of your friendships, romantic life, and everyday encounters, but also how you experience your workplace. Studies show that using conversational skills properly in that arena makes you more productive, happier, and less stressed.

But the truth is that most of us don't understand nearly as well as we could how conversation really works, whether in the office or out of it, with both parties often having entirely different perceptions of what the words and gestures passing back and forth are meant to convey. Even more important, most of us aren't as successful as we could be in making those conversations work better for us. Even when we're more skilled at it than the average person, we often give up the opportunity to be even better, leaving a lot of potential success and happiness on the table.

Course Lecture Titles:

01. The Magic of Everyday Communication.wmv

02. The Complex Layers of Face-to-Face Talk.wmv

03. The Social Context That Shapes Our Talk.wmv

04. The Operations of the Cognitive Unconscious.wmv

05. The Conscious Mind in Perception.wmv

06. The Conscious Mind in Using Language.wmv

07. The Conscious Mind and Emotion.wmv

08. The Development of Our Sense of Self.wmv

09. Self, Attachment, and Self-Esteem.wmv

10. Protecting the Self in Face-to-Face Talk.wmv

11. Conscious Self-Talk and Self-Management.wmv

12. Challenges to Effective Communication.wmv

13. Talking to Connect and Build Relationships.wmv

14. Differences, Disagreement, and Control Talk.wmv

15. Commands, Accusations, and Blame.wmv

16. Healing Relationships with Dialogue Talk.wmv

17. Focus on the Other—The Heart of Dialogue.wmv

18. Assertive Dialogue to Manage Disagreement.wmv

19. Compassionate Confrontation.wmv

20. Communication, Gender, and Culture.wmv

21. Talking Our Way to Lasting Relationships.wmv

22. Leadership, Appreciation, and Productivity.wmv

23. Dialogue and Appreciation—Engaged Employees.wmv

24. Dialogue—Ethical Choices behind Our Talk.wmv