Lynda - Effective Listening

637MB | Duration: 1h 08m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch

Genre: eLearning | Level: Appropriate for all | Language: English

Listening is a critical competency, whether you are interviewing for your first job or leading a Fortune 500 company. Surprisingly, relatively few of us have ever had any formal training in how to listen effectively. In this course, communications experts Tatiana Kolovou and Brenda Bailey-Hughes show how to assess your current listening skills, understand the challenges to effective listening (such as distractions!), and develop behaviors that will allow you to become a better listener—and a better colleague, mentor, and friend.

Topics include:

* Recalling details

* Empathizing

* Avoiding distractions and the feeling of being overwhelmed

* Clarifying your role

* Using attentive nonverbal cues

* Paraphrasing what was said

* Matching emotions and mirroring