Udemy - What Clients Want: A Guide to B2B Customer Satisfaction

Duration: 2 hours | Video: AVC (.MP4) 1280x720 30fps | Audio: AAC 44.1KHz 2ch | 2.3GB

Genre: eLearning | Language: English

How to win new clients, get more work from your existing projects and save accounts that are about to leave

What are the requirements?

No previous experience is required. Whether you're a new agency employee or you've been running one for years I will show you something new.

What am I going to get from this course?

Over 38 lectures and s of content!

Understand exactly why clients behave the way they do

Better meet client needs, expectations and values

Navigate complex approval chains to get any project out of limbo

React to any client situation in way that achieves your goals

Sell new projects, retain existing clients and even win back work that was lost

What is the target audience?

This course is perfect for agency employees/owners, freelancers and consultants

Anyone who wants to build better client relationships

Anyone who wants to spend less time on admin and more time on the work they love

Anyone who has ever lost a client and wondered if they could have saved them

Anyone who wants a fresh perspective on what it's like to be a client