Lets face it, we all know people who are irrational. No matter how hard you try to reason with them, it never works. So whats the solution? How do you talk to someone whos out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book, Just Listen, Mark Goulston shared his bestselling formula for getting through to the resistant people in your life.

Talking to Crazy-P2P

2015 | 272 Pages | ISBN: 0814436366 | PDF | 4 MB