Lynda - Microsoft Dynamics CRM Essential Training

Size: 449 MB | Duration: 3h 0m | Video: AVC (.mp4) 1280x720 15&30fps | Audio: AAC 48KHz 2ch

Genre: eLearning | Level: Beginner | Language: English

Explore the essentials of customer relationship management using Microsoft Dynamics. This course demonstrates how to use this CRM platform to manage information, track leads, create action items, and build workflows so you can have current data, readily available, for more intelligent engagements with your customers. First, take a tour of the interface, starting with the dashboard, and then dive into specific functions. This course examines how to leverage Dynamics from both a sales and a customer service point of view. Whether you are new to CRM tools, are migrating from another tool, or are are upgrading from a previous version, this course covers the fundamental features you'll need to get started.

Topics include:

* Viewing personal and team dashboards

* Creating and qualifying leads

* Converting activities to opportunities

* Working with customer service cases

* Managing case queues

* Researching solutions

* Running and exporting reports