Lynda - Sales: Develop a Service Orientation

Size: 450 MB | Duration: 1h 10m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch

Genre: eLearning | Level: Intermediate | Language: English

A service orientation is a mindset in an organization—a culture more than a process. Not every organization benefits from a service orientation, but when sales and marketing are more important than the product specs, service becomes the differentiator. Great service can increase loyalty, revenue, and profitability.  This course shows how to recognize if service is important for your organization and how to shift to a service-oriented sales culture. Strategy and marketing consultant Robbie Baxter also outlines the types of service-oriented selling and explains how to overcome some of the unique challenges involved.

Topics include:

* What is a service orientation?

* The metrics of service

* Evaluating service with the Net Promoter Score (NPS)

* Hiring service-oriented employees

* Changing the company culture

* Types of service-oriented selling

* Overcoming the challenges of service orientation