Continual Service Improvement for ITIL®

MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 4.5 Hours | 453 MB

Genre: eLearning | Language: English

While examining real-world examples of the adoption and adaptation of ITIL® recommendations, this officially accredited course will also help prepare you for the CSI exam.

To remain a strategic asset for their customers, IT service providers must continually improve the performance of their technologies, processes, and services. In this course, Continual Service Improvement for ITIL®, you will learn how to keep in step with the ever-changing demands and needs of the business by identifying and implementing improvements while reducing the impact of constraints on time, people, and money. First, you will master the key principles of CSI. Next, you will discover how to add value while implementing CSI. Finally, you will see how to measure the success of CSI itself. When you’re finished with this course, you’ll have a repeatable methodology for monitoring and improving service delivery regardless of the size, scope, and mission of the IT service provider.